Businesses selling consumer goods will not be pleased by a recent European Court of Justice decision concerning the replacement of installed faulty consumer goods. The court held that, where defective consumer goods are installed by the consumer before the defect became apparent, the seller must either remove the defective goods and install the replacement goods [...]
A recent High Court decision has implications for businesses that impose minimum contract terms and early termination charges on consumers. The court found that certain standard terms in a company’s gym membership contracts were unfair and contravened consumer protection legislation.
The offending terms imposed minimum membership periods on members and early termination charges, which required [...]
The new EU Consumer Credit Directive has now come into force giving more protection and power to consumers.
The directive amends the Consumer Credit Act and builds upon existing protections to give extra rights and standardised information to consumers.
The Consumer Minister, Edward Davey, said the directive is also designed to encourage lenders to act more [...]
Recent OFT research indicates approximately 80% of businesses fail to adequately comply with laws on online shopping. Common breaches include unfair restrictions on cancelling orders.
This checklist outlines the remedies available to consumers when buying faulty goods. It also highlights the additional obligations businesses owe to consumers when selling their goods by distance means, such as [...]