What you can expect from us
Clients needing advice about their personal circumstances depend on us to support them through the major developments in their lives. They need to know that we are in their corner oﬀering expert advice and support when they need it. Regular feedback includes that we provide ‘peace of mind’ and our teams are often described as being friendly and approachable, with a transparent, no-nonsense approach.
We are proud that our business thrives on referrals from people who readily recommend us to their family, friends and contacts, and many clients have been using our services for years. We also feel that clients provide the best reviews, so as you visit each page, you’ll find testimonials describing their experience of our service. In order to continue making improvements, we encourage and act upon feedback received.
Unrivalled client service
We also put our money where our mouth is. On the majority of our services we have a Service Level Guarantee if you do not think you have received unrivalled client service, you receive a 10% discount on fees. No strings attached.
Our commitment to unrivalled client service means:
- Speed of response
- Transparency of fees
- Clear timescales
- Regular updates
Our teams and IT systems handling personal services and business services are integrated which means we are able to respond quickly, efficiently and effectively to your enquiries.
Feel free to get in touch with any member of our team for a no-obligation discussion about your situation. Many of our solicitors are recommended by the prestigious Legal 500 publication. If you have a general enquiry, please email our team.
We have offices in Chester, Liverpool, Wirral and North Wales [link to Contact us/to individual office pages when ready