What you can expect from us
One team. You can expect a joined-up service when we handle your individual and business needs. Our departments work together closely and collaboratively to provide clients with a seamless service.
You can depend on us to support you through the major developments in your life. Our specialists listen, oﬀer expert advice and are there with support when you need it. Regular feedback includes that we provide ‘peace of mind’ and our teams are often described as being friendly and approachable, with a transparent, no-nonsense approach.
We are proud that our business thrives on referrals from people who readily recommend us to their family, friends and contacts. Many clients have been using our services for years. We also feel that clients provide the best reviews, so as you visit each page, you’ll find honest and open testimonials describing their experience of our service. In order to continue making improvements, we encourage and act upon any feedback received.
Unrivalled client service
We also put our money where our mouth is. On the majority of our services we have a Service Level Guarantee if you do not think you have received unrivalled client service, you receive a 10% discount on fees. No strings attached.
Our commitment to unrivalled client service means:
- Speed of response
- Transparency of fees
- Clear timescales
- Regular updates
Big moments in life, covered
We keep clients up to date so they can make informed decisions during their biggest moments in life. Our teams and IT systems handling personal services and business services are integrated which means we are able to respond quickly, efficiently and effectively to enquiries.
Contact any member of our team for a free, no-obligation discussion about your situation. Many of our solicitors in Chester, Liverpool and Birkenhead are recommended by the prestigious Legal 500 publication. If you have a general enquiry, please email our team.