We are confident that our Service Level Guarantee will provide you with an unrivalled level of client service.

That means:

  • Speed of our response to your enquiries.
  • Transparent fees.
  • Clear timescales.
  • Providing you with regular updates.

We also know other firms make similar claims, so we are prepared to put our money where our mouth is. Our Service Level Guarantee (SLG) is for all new and existing clients*.

Our Service Level Guarantee

‘If you do not consider that you have received unrivalled service whilst dealing with us, you may reduce our fees by up to 10% from your outstanding invoice – no strings attached.  All that we ask, is you exercise this option in good faith and let us know where our service level did not meet your expectations, so we may learn from the experience’.

*The SLG applies to every type of work where you see this logo.Hillyer McKeown, Service Level Guarantee